Frequently Asked Questions:
Q: How long will it take to make my item?
A: Typical production time is between 3-5 days after receiving your order. Certain circumstances may arise and extend this time frame, but we will do our best to get it to you as soon as possible.
Q: When will I receive my item?
A: After leaving our facility, shipping takes between 2-5 days.
Q: Can I return my item?
A: Due to the nature of your customized item, returns of personalized products are not accepted. For additional information on this, please refer to our Terms & Conditions.
Q: How do I report a broken item?
A: Please contact us via email with a photo of the damaged package and/or item and we will send you a replacement immediately.
Q: Can I request a custom design?
A: Absolutely. If you have a specific idea in mind, or would like us to come up with something special for you, please contact us!
We pride ourselves on customer satisfaction, so please let us know if you have any other questions or concerns!