Please review our FAQ prior to placing an order or inquiring via the Contact Us link.
How do I place an online order?
To place an online order, simply select the item you wish to purchase, making sure to select the correct color, size and customization (where applicable), and add the item to your cart. From here you will be guided through the checkout and payment process. If you are unable to complete your online order, please contact us for assistance.
Which payment methods are accepted in the Online Shop?
We use PayPal for a convenient checkout experience. You do NOT need to have a PayPal account to checkout through this system. You may use any major credit card (Visa, Mastercard, Discover). If you are using your PayPal account, you may also use any funds in your account.
How long will it take to ship my item(s)?
Your order is custom produced in our facility in Portland, Oregon. Please allow a minimum of 5 days for production time. It is our goal to have your item created and shipped as quickly as possible. *Turn-around times vary and can be extended during busy seasons such as Christmas and Spring sports. On rare occasions, we may experience delays in our production process due to unforeseen circumstances such as; unforeseen increases in demand, holidays, third party vendor delays, inclement weather, or other variables that may adversely effect our production. Please contact us for current turn-around times.
How secure is shopping in the Online Shop? Is my data protected?
We never store or share your date or information. All payments are securely processed by PayPal's secure servers and are never stored on our site.
How long will delivery take?
We mainly ship USPS Priority Mail 2-3 days. However, under some circumstances we may need to ship FedEx and delivery times can vary slightly. You have 5 days from the delivery date (per tracking information) to report broken products. If you are not available to inspect the contents within that time frame, please ask someone to do it for You.** No Exceptions. If for any reason the address you entered was incorrect and your package is returned to us, we will contact you as soon as we can. An invoice will be sent so that you may pay the postage a second time with a new shipping address.
Will I get an order confirmation?
Once your order is received, you will receive an order confirmation email that will include your order number, price, item description(s), sizes(s) and quantity. If you do not receive an email, check your email junk or spam folder.
What do I do if I receive an item that is damaged or broken?
You have 5 days from the delivery date (per tracking information) to report broken products. If you are not available to inspect the contents within that time frame, please ask someone to do it for You.** No Exceptions. Sending pictures of the damage is very helpful so we can collect insurance and help pay for the replacement.
How do I change or cancel my order?
Changes to orders must be made by 11:50pm PT the same day an order is placed. Orders placed on a holiday can be changed or cancelled up until 9:00am PT the following business day by calling our customer service line at 1-503-303-7984 Cancellations to orders must be made by 11:50pm PT the same day an order is placed. To cancel an order, long into My Account, find the correct order and select the "cancel" button. The status of the order will then change to "cancelled". Changes or cancellations on bulk orders are only accepted before 11:59pm PT on the same day the order is placed.